Refund policy

We want you to love what you ordered. If something isn't quite right, we're happy to help!

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, an item must be:

Unused and in the condition you received it
In its original packaging, when applicable
Accompanied by proof of purchase

Change-of-mind returns are not accepted on candles or other items that have been opened, used, burned, or otherwise altered.

Once you've opened or burned a candle, we're unable to accept it as a return if you decide the scent isn't for you.

For unused and unopened candles, books, and eligible merchandise, please contact us within 30 days of delivery to request a return!

Certain items are not eligible for return, including custom or personalized products, gift cards, and sale or clearance items, unless the item is defective, damaged, or we sent you the wrong item.

How to Start a Return

To request a return, contact us at houseofinkandruin@gmail.com with your order number and a brief description of the reason for your return.

Please contact us before sending anything back. Items returned without first contacting us may not be accepted.

If your return is approved, we'll provide instructions for returning your item.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at houseofinkandruin@gmail.com with your order number and photos of the item and its packaging.

These situations are handled separately from our standard return policy. If we determine that the issue was caused by damage, a defect, or an error on our part, we'll work with you to make it right and cover the applicable return shipping costs.

For damaged shipments, please keep the original packaging until we've had a chance to review the issue.

Candles & Handcrafted Items

Our candles and other handcrafted goods are made in small batches and may have slight variations in color, finish, texture, or appearance. These variations are normal characteristics of handmade products and are not considered defects.

Because candles are a sensory product, we cannot accept returns if you don't like the scent after opening or burning the candle.

If you believe your candle has a quality issue, arrived damaged, or isn't performing as it should, please contact us.

We'd much rather help you sort it out than leave you staring angrily at a candle!

Exchanges

We don't currently offer direct exchanges.

If you'd like a different item, the easiest option is to return an eligible unused item and place a new order once your return has been approved.

If you received a damaged, defective, or incorrect item, please contact us before placing a new order so we can help!

Refunds

Once your return is received and inspected, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at houseofinkandruin@gmail.com.